Based on our tests, some Android systems have disconnection issues.
When a Bluetooth device is paired but not used, Android bluetooth services run into problems.
When you run into this problem, we suggest forget/unpair all bluetooth devices in your bluetooth settings.
Follow these steps below.
Step 1: Shutdown other apps that use Bluetooth.
Step 2: In settings, tap Bluetooth, and then tap "Unpair all devices" settings.
Step 3: Tap forget or unpair all devices.
Step 4: Turn Bluetooth off, wait 10 seconds, turn on in settings.
Step 5: You should now return to a Moov app and reconnect your Moov.
Step 6 (optional): Restart your phone.
If none of these steps work, please email email@example.com and include your phone model and OS version.