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Moov HR Sweat™ has a problem recognizing my workout

If after uploading your HR Recording workout you see this pop up: “We have a problem recognizing your workout” it could be due to the incorrect positioning of the Moov HR Sweat™ sensor. Please realign your Moov HR Sweat™ to your temple and make sure there is no hair in between your skin and the Moov HR Sweat™ core.

If the problem persists, please contact us at support@moov.cc

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